Terms of Service

1. Introduction

Welcome to filvato at filvato.com. This website is operated by Cloudlism Inc (“we,” “us,” or “our”).

These Terms of Service govern your use of our website and purchases from our store. Please read them together with our Shipping & Delivery Policy, Return & Refund Policy, and Privacy Policy.

Nothing in these terms excludes or limits consumer rights that cannot lawfully be excluded or limited. Where mandatory consumer law provides greater protection, that protection applies.

2. Eligibility and Website Use

You must be at least 18 years old and legally able to enter into a binding contract to place an order.

You agree to provide accurate information needed to process your order and to use the website lawfully. You must not use the website for fraud, infringement of others’ rights, unauthorized access, or activities that interfere with its security or operation.

If you create an account, keep your login credentials confidential and notify us promptly if you suspect unauthorized access.

3. Product Information and Availability

filvato sells Kitchen & Home and accessories. Materials, finishes, dimensions, available sizes, and care requirements vary by product. Please review the relevant product description before ordering.

Colour names such as “gold” or “silver” describe appearance unless the product description expressly identifies a particular material or composition.

We aim to provide accurate descriptions, images, prices, and availability information. Screen settings may affect how colours appear, but this does not remove our responsibility to supply products that match their description.

If a material error in product information, price, or availability affects your order, we will contact you with the corrected information and available options. We will not charge an additional amount or substitute a different product without your agreement.

We may update or discontinue product listings. This does not remove our obligations concerning orders already accepted.

4. Orders, Prices, and Payments

Submitting an order is an offer to purchase the selected products. An automated order confirmation acknowledges receipt of your order and does not, by itself, confirm dispatch.

We may decline or cancel an order for reasons such as unavailable stock, unsuccessful payment verification, suspected fraud, or legal restrictions. If an issue affects your order, we will notify you and explain the available resolution. Payments collected for canceled items will be refunded promptly, together with any associated charges that must be refunded.

Prices are displayed in USD unless otherwise indicated. Shipping charges and any taxes collected by our store are shown at checkout before payment. Promotional conditions will be disclosed before purchase.

Available payment methods are displayed at checkout and may include Visa, Mastercard, American Express, and other supported options. Payments are handled by third-party payment providers. Your bank or payment provider may apply currency-conversion or other fees.

5. Order Changes and Cancellation Requests

To request an address correction, order change, or cancellation, contact service@filvato.com as soon as possible, preferably within 48 hours of purchase.

Include your order number and the requested change. Requests depend on fulfillment status and cannot be guaranteed once preparation or dispatch has begun. We will confirm what is possible.

This request process does not limit statutory cancellation or withdrawal rights, or your remedies for delayed delivery or faulty goods.

6. Shipping and Delivery

We ship to destinations supported at checkout, including the United States, Canada, Australia, and the United Kingdom. Availability for other destinations depends on our shipping arrangements.

Orders are dispatched from international warehouses. Our registered business address is not necessarily a dispatch warehouse or return facility.

Our usual estimates are:

• Order processing: 1–3 business days after payment confirmation.

• Standard shipping: 7–14 business days after dispatch.

• Estimated total delivery time: 8–17 business days, including processing and transit.

Business days exclude weekends and applicable public holidays. These estimates may be affected by your destination, customs clearance, carrier disruptions, or peak periods. Any different estimate for a specific product or delivery option will be disclosed before purchase.

If we cannot dispatch within the stated processing period, we will notify you, provide a revised estimate, and explain your options to wait or cancel for a full refund. We will obtain agreement to a delay where required by law.

International orders may incur customs duties, import taxes, or carrier clearance charges. Unless checkout states that these charges are included or prepaid, they may be payable by the recipient, subject to applicable law.

For tracking, delivery problems, and further details, please review our Shipping & Delivery Policy. Delivery estimates do not remove your applicable consumer rights.

7. Returns, Refunds, and Exchanges

You may request an eligible voluntary return within 30 days of delivery.

For voluntary change-of-mind returns, products must be unused, unworn, in their original condition, and in their original packaging. Proof of purchase is required. These conditions do not restrict lawful inspection rights, statutory cancellation rights, or remedies for faulty, damaged, incorrect, or misdescribed goods.

Customers generally pay return shipping for change-of-mind returns, including an unsuitable size selected by the customer. If we supplied a damaged, defective, or incorrect item, we will arrange or cover the necessary return shipping.

Please contact us for the correct return address and instructions before sending merchandise. A valid statutory cancellation notice does not depend on our prior approval.

After receiving and inspecting a voluntary return, we will notify you of the outcome. Approved refunds are processed within 5–10 business days to the original payment method. Your payment provider may need additional time to display the credit.

Where a different statutory refund deadline or requirement applies, we follow that requirement. Delivery charges will be refunded where required by applicable law.

Exchanges depend on stock availability and return eligibility. Contact us to discuss the available options and any applicable costs.

Please review our Return & Refund Policy for full details.

8. Our Responsibilities and Consumer Rights

We remain responsible for obligations imposed on us by applicable consumer law, including obligations concerning product description, quality, delivery, and remedies for faulty goods.

We do not guarantee that the website will always be uninterrupted or free from technical errors. If a technical issue affects an order or payment, contact us so we can investigate and provide an appropriate resolution.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

9. Privacy and Advertising Technologies

Our Privacy Policy explains how we collect, use, share, and protect personal information, including information processed in connection with advertising partners such as AppLovin.

Using our website or accepting these terms does not, by itself, constitute consent to optional marketing or nonessential tracking technologies.

Where consent is required, we obtain it separately through the relevant controls. You may manage or withdraw consent and exercise applicable privacy rights as explained in our Privacy Policy.

10. Changes to These Terms and Complaints

We may update these terms to reflect changes in our services, operations, or legal requirements. The revision date will appear at the top of this page.

Changes apply prospectively and will not retrospectively reduce your rights concerning existing orders. We will provide additional notice or seek agreement where required.

If you have a complaint, contact us using the details below. This does not prevent you from contacting a relevant regulator or pursuing available legal remedies.

If a provision is found unenforceable, the remaining provisions continue to apply where legally permitted.

11. Contact and Business Information

For questions about these terms or an existing order, please contact:

Operated by: Cloudlism Inc
Business License Entity: Cloudlism Inc
Email: service@filvato.com
Phone: +1 7192472227
Website: https://filvato.com

Registered Address:
1500 N GRANT ST STE R，
DENVER,CO 80203

We aim to respond within 24 hours on business days.

Our registered address is not a designated parcel return address. Please obtain the correct return instructions from customer support before sending merchandise.