Return & Refund Policy

Last updated: October 21, 2026

filvato is operated by Cloudlism Inc. Our voluntary 30-day return policy is provided in addition to your rights under applicable consumer law. Where mandatory law provides greater protection, those rights apply.

1. Return Window and Eligibility

You may request an eligible return within 30 days from the date of delivery by contacting service@filvato.com.

For a voluntary change-of-mind return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging, with any accompanying accessories.

• An order number, receipt, or other proof of purchase is required.

These voluntary conditions do not limit lawful inspection rights, statutory cancellation rights, or remedies for defective, damaged, incorrect, or misdescribed goods.

2. Exclusions from Voluntary Returns

The following are excluded from our voluntary change-of-mind return policy where permitted by law:

• Gift cards.

• Personalized or customized products.

• Products clearly identified as final sale or non-returnable before purchase.

• Items that do not meet the voluntary return conditions above.

A discount or clearance label alone does not remove your statutory rights. These exclusions do not prevent you from exercising applicable rights concerning faulty, damaged, incorrect, or misdescribed goods.

Exceptions to statutory cancellation rights apply only where permitted by applicable law.

3. How to Request a Return

Email service@filvato.com and include:

• Your order number or other proof of purchase.

• The item or items you wish to return.

• A brief explanation of your request, if you wish to provide one.

• For damaged, defective, or incorrect items, a description of the issue and photographs where reasonably available.

We will explain the applicable return instructions and provide the correct return destination.

Please contact us before posting merchandise so it reaches the appropriate facility. A valid statutory cancellation notice does not depend on our prior approval, and no reason is required where you are exercising a statutory right to cancel without giving one.

Our registered business address and any address on the original shipping label should not be used for returns unless our support team confirms the address.

Please package items securely and retain proof of postage. A tracked shipping service is recommended.

4. Return Shipping and Original Delivery Charges

Change-of-mind returns: Customers are responsible for return postage, including returns caused by an unsuitable size selected by the customer, unless an applicable offer states otherwise.

Damaged, defective, or incorrect goods: If we supplied a damaged, defective, or incorrect item, we will arrange or cover the necessary reasonable return shipping costs. Please contact us first so we can provide a return label or suitable instructions.

Original delivery charges: Original shipping charges are generally not refunded for voluntary change-of-mind returns. Where applicable law requires a refund of delivery charges, including standard delivery charges for an eligible statutory cancellation, we will provide it. Any exclusion of additional charges for an upgraded delivery service is limited to what the law permits.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly if an item is damaged, defective, incomplete, or different from what you ordered.

We recommend reporting delivery problems within 7 days of delivery to help us investigate. This requested reporting period does not limit your statutory rights or prevent you from reporting a fault discovered later.

Include your order number and a description of the issue. Photographs of the goods and packaging are helpful where reasonably available. Keep the item and packaging while the matter is being reviewed, where reasonably possible.

We will investigate and arrange an appropriate remedy, such as a replacement, repair, or refund, according to the circumstances and applicable law. A carrier investigation does not remove our responsibilities to you.

6. Refund Processing

After receiving a voluntary return, we will inspect it and notify you of the outcome. If a request is declined, we will explain the reason.

Approved refunds are processed within 5–10 business days and issued to the original payment method. Your bank or payment provider may require additional time to display the credit.

Refunds reflect the amount paid for the returned items, taking account of applicable discounts, refundable taxes, and any delivery charges that must be refunded.

Where a statutory refund deadline or different refund condition applies, we follow that requirement. Our inspection or approval process does not extend mandatory refund deadlines.

If you have not received an expected refund, contact service@filvato.com with your order number.

7. Exchanges

Exchanges depend on product availability and return eligibility.

Contact us with your order number and the item or size you would like. We will explain the available options, any price difference, and any applicable shipping costs before you proceed.

Free exchanges are offered only where expressly included in an applicable offer. Remedies for defective or incorrect goods remain subject to your statutory rights.

8. Statutory Cancellation Rights

Where UK or EU distance-selling rules apply, you generally have 14 days after delivery to notify us that you wish to cancel without giving a reason, subject to lawful exceptions. You then generally have a further 14 days after notifying us to send the goods back.

You may notify us by emailing service@filvato.com with a clear statement that you wish to cancel, together with information identifying your order.

We will issue any required refund within the applicable statutory deadline. Where permitted by law, we may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever occurs first.

The unused, unworn, and original-packaging conditions of our voluntary policy do not replace lawful inspection rights under statutory cancellation rules.

Customers in other locations may also have mandatory rights or guarantees under local consumer law. Nothing in this policy excludes those rights.

9. Contact and Business Information

For return, exchange, or refund assistance, please contact:

Operated by: Cloudlism Inc
Business License Entity: Cloudlism Inc
Email: service@filvato.com
Phone:+1 7192472227
Website: https://filvato.com

Registered Address:
1500 N GRANT ST STE R，
DENVER,CO 80203

We aim to respond within 24 hours on business days.

This is our registered business address, not a designated return address. Please obtain the correct return destination from customer support before sending merchandise.