Shipping & Delivery

Last updated: October 19, 2026

filvato is operated by Cloudlism Inc. This policy explains our shipping destinations, processing times, delivery estimates, shipping charges, and assistance with delivery issues.

1. Shipping Destinations and Dispatch Locations

We accept orders for destinations supported at checkout, including the United States, Canada, Australia, and the United Kingdom. Availability for other destinations depends on our shipping arrangements. If your address is not supported at checkout, please contact service@filvato.com before ordering.

Orders are dispatched from international warehouses. The dispatch location may vary depending on the product and stock availability. Our registered business address is not necessarily a dispatch warehouse or return facility and does not mean that your order will ship from the United States.

2. Order Processing and Estimated Delivery

Our usual processing and delivery estimates are:

• Order processing: 1–3 business days after payment confirmation.

• Standard shipping: 7–14 business days after dispatch.

• Estimated total delivery time: 8–17 business days, including processing and transit.

Business days exclude weekends and applicable public holidays. Orders placed on non-business days begin processing on the next business day.

These timeframes are estimates, not guaranteed arrival dates. Delivery may be affected by your destination, customs clearance, carrier disruptions, or peak shipping periods. Any different estimate for a particular product or delivery option will be disclosed before purchase.

If we cannot dispatch your order within the stated processing period, we will notify you, provide a revised estimate, and explain your options to wait or cancel for a full refund. Where required by law, we will obtain your agreement to a delay.

3. Shipping Fees, Taxes, and Import Charges

Shipping charges and any taxes collected by our store are displayed at checkout before payment.

Free shipping applies only when an eligible offer is expressly displayed and its conditions are met. Any applicable free-shipping offer will be reflected in your checkout total.

International shipments may be subject to customs duties, import taxes, or carrier clearance charges. Unless checkout states that these charges are included or prepaid, they may be payable by the recipient, subject to applicable law. These charges are determined by the relevant authorities or carriers.

Where we collect taxes or duties at checkout, they will be identified in your order total. Your bank or payment provider may also apply currency-conversion or other fees.

4. Order Tracking

After dispatch, we will send a shipping confirmation email containing tracking information to the email address provided with your order.

Tracking updates may take time to appear after the carrier receives your parcel. The creation of a tracking number does not, by itself, confirm that the carrier has received the shipment.

If you have not received tracking information after the expected processing period, check your spam folder and contact service@filvato.com with your order number.

5. Address Changes and Cancellation Requests

Please check your delivery address carefully before completing your purchase.

If you need to correct an address or request cancellation, contact service@filvato.com as soon as possible, preferably within 48 hours of purchase. Include your order number and the requested change.

Changes and cancellations depend on the order’s fulfillment status and cannot be guaranteed once preparation or dispatch has begun. We will confirm whether your request can be completed.

If an order is returned because of an incorrect or incomplete address, we will explain the available options and any applicable redelivery charges before you agree to proceed.

These arrangements do not limit your statutory cancellation or other consumer rights.

6. Delayed, Missing, Damaged, or Incorrect Deliveries

Please contact us if your order has passed its estimated delivery window, appears lost, or arrives damaged, incomplete, or incorrect. You do not need to wait for a missing parcel to arrive before reporting it.

If tracking shows “delivered” but you cannot locate your parcel, check your delivery details, nearby safe places, and with household members or building staff. Then contact us promptly so we can investigate.

For damaged, incomplete, or incorrect deliveries, include your order number, a description of the issue, and photographs of the goods and packaging where reasonably available. Keep the goods and packaging while the issue is being reviewed.

Reporting delivery problems within 7 days of delivery or a delivery notification helps our investigation, but this requested reporting period does not limit your statutory rights.

We will investigate with the carrier or fulfillment provider and arrange an appropriate remedy, such as a replacement or refund, according to the circumstances and applicable law. You are not required to resolve a carrier claim alone.

7. Returns and Refunds

For return eligibility, return shipping responsibilities, and refund procedures, please review our Return & Refund Policy.

Contact us for the correct return address and instructions before sending merchandise. Our registered business address should not be used for returns unless our support team confirms it as the appropriate destination.

8. Contact and Business Information

For shipping, tracking, or delivery assistance, please contact us:

Email: service@filvato.com
Phone: +1 7192472227
Website: https://filvato.com

We aim to respond within 24 hours on business days.

Operated by: Cloudlism Inc
Business License Entity: Cloudlism Inc

Registered Address:
1500 N GRANT ST STE R，
DENVER,CO 80203