Privacy Policy

Last updated: October 21, 2026

1. Introduction

filvato is an online Kitchen & Home store at filvato.com, operated by Cloudlism Inc (“we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, share, and protect personal information when you browse our website, purchase products, create an account, contact us, or interact with our advertising. Cloudlism Inc  is responsible for the personal information we handle as described in this policy.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact and order information: Your name, email address, telephone number, billing and delivery addresses, products ordered, and purchase history.

• Account and customer-support information: Account details, messages, product inquiries, return requests, and preferences you choose to provide.

• Payment and transaction information: Payment status, transaction references, and limited payment details provided by payment processors. Payment providers handle payment credentials. Please do not send complete payment-card details, security codes, or account passwords through email or contact forms.

• Device and browsing information: IP address, browser and device details, cookie identifiers, approximate location inferred from your IP address, referral information, pages and products viewed, and cart or purchase interactions.

• Privacy and marketing preferences: Consent records, advertising choices, and subscription or unsubscribe preferences.

We receive information directly from you, automatically through website technologies, and from providers supporting payments, delivery, security, analytics, and advertising.

Technical identifiers and browsing information may qualify as personal information even when they do not identify you by name.

3. How We Use Personal Information

We use personal information to:

• Process payments, confirm orders, and arrange delivery.

• Handle product questions, returns, refunds, and customer support.

• Maintain accounts and operate our website.

• Detect fraud, protect customers, and maintain security.

• Improve our products, services, and website functionality.

• Meet legal, tax, accounting, and recordkeeping obligations.

• Measure advertising performance and provide interest-based advertising, where permitted.

• Send promotional communications, where permitted, with an option to unsubscribe.

Where applicable law requires a legal basis, we rely on performing our contract with you, complying with legal obligations, legitimate interests such as security and service improvement, or consent.

Where processing depends on consent, you may withdraw it without affecting the lawfulness of processing carried out before withdrawal.

4. How We Share Personal Information

We share relevant information with Shopify and providers supporting hosting, payment processing, fulfillment, delivery, customer service, fraud prevention, analytics, and advertising.

We may also disclose information when required by law, to protect legal rights or safety, or in connection with a business transfer, merger, or restructuring, subject to applicable safeguards.

AppLovin Advertising and Measurement

When enabled, AppLovin collects or receives information through pixels, cookies, scripts, APIs, or related integrations. Depending on the integration and your privacy choices, this may include IP addresses, device and cookie identifiers, browsing interactions, cart and purchase events, and customer identifiers such as email addresses or telephone numbers where shared.

AppLovin uses this information for advertising measurement and attribution, interest-based advertising, and improvement of its advertising services, including its AI-powered technologies.

For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/.

We do not provide AppLovin with payment-card or financial-account information, account passwords, private customer communications, sensitive personal information, or protected health information.

We do not sell personal information for monetary payment. However, disclosures to advertising partners may qualify as a “sale,” “sharing,” or targeted advertising under applicable privacy laws.

5. Cookies and Advertising Choices

Essential cookies support shopping carts, checkout, accounts, and website security. Where enabled, optional analytics and advertising technologies support website measurement and advertising.

When AppLovin technologies are enabled, our cookie notice or equivalent privacy controls identify AppLovin and the relevant technologies and purposes.

Where prior consent is required, nonessential technologies remain disabled until you consent. You can use the website’s cookie or privacy controls to accept, reject, manage, or withdraw consent for relevant technologies.

We respect communicated privacy choices and opt-out signals, including Global Privacy Control and Do Not Track signals set to DNT = 1, and apply them to relevant advertising processing. We communicate relevant consent and opt-out choices to advertising partners as required.

Where applicable, you may opt out of the sale or sharing of personal information or targeted advertising through our website’s privacy controls. Contact service@filvato.com if you need help accessing these controls or submitting a request.

Browser settings may also allow you to limit cookies. Blocking essential cookies may affect shopping or account functionality. Some choices apply to a specific browser or device and may need to be repeated on other devices.

Opting out of personalized advertising does not necessarily stop all advertising.

6. Marketing Communications

Where permitted, we may send promotional emails about our products, offers, or store updates.

You can unsubscribe using the link in a marketing email or by contacting service@filvato.com.

Unsubscribing from marketing does not stop essential service messages, such as order confirmations, shipping updates, or responses to support requests.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Access your personal information and obtain a copy.

• Correct inaccurate information.

• Request deletion of personal information.

• Receive information in a portable format.

• Object to or restrict certain processing.

• Withdraw consent.

• Opt out of qualifying sales, sharing, or targeted advertising.

To submit a request, email service@filvato.com with the subject line “Privacy Request.”

We may request information reasonably necessary to verify your identity or an authorized agent’s authority. We respond within applicable legal time limits. Certain information may be retained where permitted or required by law.

We will not unlawfully discriminate against you for exercising your privacy rights. Where applicable, you may appeal our decision by contacting the same email address or complain to your relevant privacy regulator.

8. Retention, Security, and International Transfers

We retain personal information for as long as reasonably necessary for the purposes described in this policy. Retention depends on the information involved, order and support needs, applicable legal requirements, fraud prevention, and dispute resolution.

We use reasonable technical and organizational safeguards to protect personal information. No method of online transmission or storage is completely secure.

Our providers may process information outside your country. Where required, we use appropriate safeguards for international transfers, such as approved contractual protections or other lawful transfer mechanisms. Contact us for information about safeguards relevant to your personal information.

9. Children’s Information

Our store is intended for adult customers and is not directed to children as defined by applicable law. We do not knowingly collect children’s personal information.

We do not provide children’s personal information to AppLovin or use AppLovin technologies in connection with individuals identified as children under applicable law.

If you believe a child has provided personal information, contact service@filvato.com so we can investigate, remove information where required, and address any related processing.

10. Policy Updates and Contact Information

We may update this policy when our practices or legal obligations change. The date above identifies the latest revision. Where required, we will provide additional notice or obtain consent for relevant changes.

For privacy questions or requests, please contact:

Operated by: Cloudlism Inc
Business License Entity: Cloudlism Inc
Email: service@filvato.com
Phone: +1 7192472227
Website: https://filvato.com

Registered Address:
1500 N GRANT ST STE R，
DENVER,CO 80203