Contact Us

Have a question about our Kitchen & Home, sizing, payment, delivery, or returns? Our customer support team is here to help.

Email: service@filvato.com
Phone: +1 7192472227
Contact Form: Send us a message

Response Time

We aim to respond within 24 hours on business days. Business days are Monday to Friday, excluding public holidays. Messages received on weekends or public holidays will be reviewed on the next business day.

Product and Order Assistance

For questions about materials, dimensions, or sizing, please include the product name or link.

For assistance with an existing order, include your order number, the email address used at checkout, and a brief description of your request.

If an item arrives damaged, defective, or incorrect, describe the issue and attach photographs of the item and packaging where reasonably available.

Please do not send full payment-card details, security codes, or account passwords by email or through our contact form.

Returns and Refunds

To request a return or exchange, email service@filvato.com. Please review our Return & Refund Policy for eligibility, shipping responsibilities, and refund procedures.

Contact us for the correct return address and instructions before sending any merchandise. Our registered business address is not a designated return facility unless our team confirms otherwise.

These instructions do not limit your statutory cancellation, return, or other consumer rights.

Privacy Requests

For questions about your personal information or to exercise applicable privacy rights, email service@filvato.com with the subject line “Privacy Request.”

Please refer to our Privacy Policy for details about how we handle personal information and respond to requests.

Business Information

Operated by: Cloudlism Inc
Business License Entity: Cloudlism Inc
Email: service@filvato.com
Phone: +1 7192472227

Website: https://filvato.com

Registered Address:
1500 N GRANT ST STE R，
DENVER,CO 80203